Items can be refunded if returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
With all returns and refunds, each issue will be taken on case by case and the outcome is ultimately at our discretion.
Please checkout the process below for more clarification
Get in touch
Please Contact Me if you have any questions or complaints.
Send us some photos of your treats — we need these to assess and confirm any issues with your products.
If you received incorrect items
If you have received the incorrect item let me know. Sometimes we make packing stuff ups and will gladly fix it for you.
If treats received are faulty
This will be considered on a case by case basis and what to do with the goods you have received.
If you have questions about the colour of the treat
As our products are single ingredient and 100% natural; like every animal, every piece will have its own unique colour and shape – that’s why we love it!
However if you’re still concerned please get in touch and send me some photos of your treats. I can assess these and confirm any issues with your products.
Rest assured, I’m dedicated to giving you and your dog the best, so if something’s wrong – I’ll fix it for you 😀
If the treat is smaller than advertised
As our products are single ingredient and 100% natural, like every animal, every treat has its own unique shape & size.
Some of our treats (like the antlers) are determined by weight. Which means they can be different weird and wonderful shapes.
If the treat is not long-lasting
While there are guidelines on our store and on each product page to recommend the right size chew for your dog, some dogs are stronger chewers than others.
We suggest sizing up next time to give your dog some extra bite in their treat.
If you’ve changed your mind
We’re very sorry you weren’t happy with your treats. Most dogs are barking mad for our 100% natural Aussie treats and sometimes they need to get used to the pure, grain-free, additive-free taste!
Provided the products are still in their original packaging, you can return them (the shipping costs are your responsibility)
Is your question not answered above? We want to make sure you bark up as it’s important to us to follow up any issues with our treats so please get in touch